RA Request Form

Please complete ALL the below so we can process your request

Fields marked with * are mandatory.

Select RA Type

RA Type *

Return Details

Store Name *

Store Address *

Store Phone Number *

Store Contact Name *

Store Email Address *

Customer Details

Customer Name

Customer Phone

Product Details

Product Name *

Product Colour *

Item No / Re-order Code *

Batch No *

Date of Manufacture *

Date of Purchase *

First Return? *

Yes No

Previous RA Number (if applicable)

Reason for Return *

0 / 50 words

Is the product instore, packaged and ready for collection? *

Yes No

Attachments

Purchase Receipt (max 1 file, PDF or image)*

Allowed: PDF, JPG, PNG, GIF, WEBP, HEIC. Each ≤ 5 MB.

Photo(s) of Fault (max 5 images)*

Up to 5 images, ≤ 5 MB each.

Describe any visible marks *

0 / 10 words

Condition of Product *

Note: To comply with OH&S guidelines and ensure a safe working environment for our staff, we respectfully request that all products be cleaned prior to service. Our team is unable to process items that are heavily soiled. We appreciate your support in helping us maintain a safe workspace.

File upload instructions:

Max 5 files total (receipt + photos combined).
Each file ≤ 5 MB.
Only PDF and image files are accepted.
Clear photos help us process your request faster.

If you encounter any errors, please call us on 1300 303 330 for assistance.

To view our Privacy Policy and Collection Notice please click here.